My most updated employment records are on my LinkedIn profile.
👨💻 Top Skills
Management and Leadership
Financial Acumen
Strategic Planning
Team Leadership
Global Team Management
Project and Program Management
Client Relationship Management
Stakeholder Engagement
Risk Management
Operational Efficiency
Change Management
Innovation Management
Quality Assurance and Control
Telecommunications Strategy
Service Integration and Management
Enterprise Service Management
Technical Skills
ServiceNow/SaaS
Digital Transformation
User Experience (UX) Design
Cloud Computing
Cybersecurity
Data Analytics
AI and Machine Learning
DevOps Practices
IT Governance
API Integration and Management
Security Compliance
Software Architecture
Enterprise Architecture
Telecommunications
Soft Skills
Strategic Relationship Building
Conflict Resolution
Customer-Centric Mindset
Influencing and Persuasion Skills
Communication
Problem-Solving
Adaptability
Mentorship and Coaching
Ethical Responsibility and Social Good
Negotiation Skills
Resilience and Stress Management
Emotional Intelligence
Cross-Cultural Competence
Time Management
Industry Awareness
💼 Professional Experience
🌟Director, ServiceNow Strategy and Solution - Enterprise Growth and Futuring/ Wipro
Jan 2023 - Present (9 months)
Key Achievements:
· Increased ServiceNow product adoption by 40% in Q2 2023 through strategic market segmentation.
· Orchestrated a cross-functional team that significantly improved customer success metrics.
· Designed and implemented growth plans that contributed to a 15% increase in revenue.
🌟Head of Cybersecurity Transformation & Servitisation/HSBC (Capgemini)
Sep 2022 - Dec 2022 (4 months)
Key Achievements:
· Improved cybersecurity compliance by 25% across all departments.
· Led a servitisation model that improved cyber risk response times by 20%.
🌟Head of ServiceNow Product and Platform Management/Capgemini (SLC - Ministry of Education, British Government)
Apr 2022 - Sep 2022 (6 months)
Key Achievements:
· Increased ServiceNow platform efficiency by 30%, allowing quicker response to demands.
· Implemented design and development standards that enhanced value realisation by 18%.
🌟ServiceNow Engagement Director/Capgemini (Department for Education)
Jul 2021 - Apr 2022 (10 months)
Key Achievements:
· Reduced decision-making time by 22% through transformative data analytics.
· Enhanced NOW Platform investment value, contributing to a 20% increase in operational efficiency.
🌟Enterprise Digital Transformation Lead/Capgemini (Bayer Pharmaceutics company)
Nov 2019 - Jun 2021 (1 year 8 months)
Key Achievements:
· Achieved a 35% increase in sales by implementing cloud data analytics capabilities.
· Pioneered the digital transformation strategy that yielded a 12% increase in overall business efficiency.
🌟Service Success Manager/Capgemini (Chanel - Fashion company)
Jul 2019 - Nov 2019 (5 months)
Key Achievements:
· Reduced IT support costs by 18% through optimal resource allocation.
· Achieved a 15% improvement in process compliance to industry standards.
🌟Cloud Solution Architect/Capgemini (Heathrow Airport Limited)
Feb 2019 - Jul 2019 (6 months)
Key Achievements:
· Developed and implemented a Hybrid Cloud Target Operating Model that decreased operational costs by 20%.
· Successfully led a cross-functional team in migrating critical airport applications to the cloud within the stipulated 6-month timeframe, resulting in improved system reliability and a 15% increase in operational efficiency.
🌟Cloud Migration Lead Architect/Capgemini Cloud Platform
Aug 2018 - Feb 2019 (7 months)
Key Achievements:
· Designed and implemented cloud target operating models integrating CI/CD, Source Repos, and configuration management best practices, leading to a 35% improvement in deployment speed and a 25% reduction in code rollback instances.
· Successfully migrated 50+ applications to the cloud, improving system reliability by 25%.
🌟Deputy General Manager/HCLTech
May 2017 - Jul 2018 (1 year 3 months)
Key Achievements:
· Spearheaded the integration of ServiceNow, leading to a 20% increase in client satisfaction.
· Managed a team of consultants to develop service integration solutions, resulting in a 30% reduction in process bottlenecks.
🌟Associate General Manager/HCLTech
May 2015 - May 2017 (2 years 1 month)
Key Achievements:
· Enhanced ServiceNow deployment efficiency by 25% through expert program management and methodology adaptation.
· Successfully managed multi-supplier integration, resulting in a 15% improvement in overall service quality.
· Reduced solution risks by 20% through proactive risk mitigation strategies.
🌟Senior Business Process Manager/Microsoft
Jan 2012 - May 2015 (3 years 5 months)
Key Achievements:
· Improved Office 365 product service levels by 30% through effective performance management.
· Initiated ITIL-aligned processes, contributing to a 20% increase in operational efficiency.
· Influenced vendor product roadmaps to align with strategic goals, enhancing service quality by 18%.
🌟Head of Service Transition and Transformation/Nokia
Jun 2008 - Dec 2011 (3 years 7 months)
Key Achievements:
· Streamlined ITSM tools and technology strategy, leading to a 25% increase in governance efficiency.
· Established an ESM Architecture & Design Forum, improving platform integration efficiency by 22%.
· Built and maintained effective ESM supplier relationships, resulting in 15% cost savings in ongoing renewals.
🌟Service Management Tools and Processes Lead/Nokia
Jul 2006 - Jun 2008 (2 years)
Key Achievements:
· Achieved a 20% improvement in project delivery time by optimising IT project plans and executions.
· Elevated business technology solutions, contributing to a 17% increase in enterprise-wide operational excellence.
🌟IT Production Manager/Nokia
May 2002 - Jun 2006 (4 years 2 months)
Key Achievements:
· Improved productivity by 30% through preventive maintenance initiatives.
· Reduced ticket resolution time by 25% through effective root-cause analysis and remediation.
🌟Service Manager/Nokia
Nov 1999 - Apr 2002 (2 years 6 months)
Key Achievements:
· Achieved a 95% SLA compliance rate through effective leadership and direction.
· Built and maintained operational and service level agreements, resulting in a 20% improvement in internal and external service delivery.
🌟Information Systems Support Officer/International Telecommunication Union (ITU)
Apr 1999 - Oct 1999 (7 months)
Key Achievements:
· Enhanced technology user proficiency by 40% through coordinated training and orientation.
· Improved network security by 20% through proactive online security monitoring.
🌟Senior Information Systems Analyst/UNHCR, the UN Refugee Agency
Apr 1993 - Mar 1999 (6 years)
Key Achievements:
· Developed an IBM mainframe-based roster database system that streamlined emergency candidate deployment by 50%.
· Authored and published monthly recruitment analytics, improving HR decision-making by 30%.
Keynote speaker at the ServiceNow K23 conference in Las Vegas, May 2023
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